FAQs

Sworn translations are translations made by a translator sworn by the court. Sworn translations of official documents, such as certificates or notices, are usually required by the authorities. The translators vouch for the accuracy and completeness of the translation by their signature and stamp.

ISO 17100-certified translations, unlike sworn translations, are produced by translators who meet the requirements of ISO 17100. An ISO 17100-certified translation is produced by professionally qualified translators who either hold a university degree in the field of translation and/or have a certain number of years of professional experience as a translator. The translation is also revised by a second person who has the same qualifications.

We offer both ISO 17100-certified and sworn translations. However, we only specialise in corporate clients.

The international standard DIN EN ISO 17100 specifies requirements for translation services. It describes essential provisions for processes and selection criteria for the resources used for translation services. In addition to the clearly formulated standards for producing high-quality translations, it also specifies which processes must be adhered to and documented. In order to comply with the standard, the translation must always be reviewed by a second professional translator in accordance with ISO 17100.

The international ISO 18587 standard, "Post-editing machine translation output", sets out the requirements for the full post-editing of a machine translation and the relevant competencies required of the post-editor. ISO 18587 certification ensures high-quality machine translations.

If you require a specialist translation, please send us all the necessary information by email so that our project management team can provide you with a customised quote. We will be happy to advise you over the phone or by e-mail. After we put together your quote, it is up to you whether you accept it or not. Once accepted, the project starts within the pre-defined timeframe and the native-speaker translators are assigned by the project management team. You will receive your finished technical translation in the desired format either by e-mail or via the COMLOGin customer portal. Of course, you can enquire about the project’s progress at any time. Similarly, our project managers might have some queries about the translation from the translator. Our project managers are available daily during our business hours.

Confidentiality and discretion are very important to us. All external and internal employees have signed a non-disclosure agreement and we use all the latest technical precautions (SSL encryption, 2FA procedures, etc.). We offer a non-disclosure agreement (NDA) to every new client to ensure strict confidentiality. Confidentiality is also explicitly mentioned in Section 9 of our T&Cs.

Yes, we have a customer portal called COMLOGin. You will receive your login details from our project management on request. The client portal is based on the ‘Plunet’ software and provides an overview of all current and completed translation projects, quotes and orders, including delivery dates. COMLOGin is web-based, which means you can access it from anywhere. Thanks to an individual two-stage access system, your data is confidential and optimally protected. You can even upload and download large quantities of documents quickly and easily.

You are very welcome to provide us with your company terminology so that we can take this into account in the translation and word things exactly as you would like.

You also have the option of using our terminology software “MultiTerm Online” for a terminology database. Either we create a terminology database for you or you build it up yourself. You can find more information about our terminology solutions here.

Translation memory systems simplify translation projects by creating a language-specific memory for each client starting from the very first translation so that certain areas of text can be reused in the future. In technical texts, such as operating instructions, there is often repetition (e.g. safety instructions) – and this can be reused with a translation memory.

We use Trados Studio for all translation projects.